What is our Cancellation Policy?
This website is operated by Dreambranding.com. Throughout the site, the terms “we”, “us” and “our” refer to Dreambranding.com. DreamBranding allows for order cancellation within 12 hours of order placement.
What is our Return and Exchange Policy?
DreamBranding allows for free standard shipping on domestic returns. If you are not fully satisfied with your purchase(s), you may return your order for a refund. If the error was not caused by DreamBranding, only the cost of the merch will be refunded. A refund of any sort can only be processed within 90 days of shipping the order.
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NON-REFUNDABLE - Items that cannot be returned include the following:
- Gift Cards
- Items sold with possibility of winning a promotion or contest
Gift card sales are final. All sales that include a promotion or contest are final. Items cannot be returned because the recipient does not receive the winning prize.
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We do not process EXCHANGES. To complete an exchange, return your unwanted product and place a new order for the wanted product.
Returns cannot be worn or damaged. Once your return is received, it may take 7-10 business days to process and refund your purchase. Credit card companies may take an additional 2-3 business days or longer to make your return funds available. You will be notified via email when a refund is being issued. If the reason for the return is not due to an error from DreamBranding, the cost of the merchandise will be refunded. If there was an error from DreamBranding, the cost of both merchandise and shipping will be refunded.
LOST IN TRANSIT/RETURNED TO SENDER POLICIES
⦁ Lost in transit orders:
Orders that become lost in transit must be reported to customer support within 3 months for domestic orders, and 5 months for international orders for a resolution to be provided. If an order becomes lost in transit, we will provide a full refund to the original payment method.
⦁ Returned to sender orders:
Orders that are returned to sender will receive a refund for the merchandise only once we receive and review the order upon its return to us. If the reason it was returned to sender is due to a DreamBranding error, we will provide a full refund.
Depending on the specific situation, a reshipment may be offered for lost orders. A reshipment may be offered for orders returned to sender if the order has not been damaged and an updated address has been provided. A reshipment fee will be charged for non-DreamBranding errors.
DOMESTIC RETURNS***(United States only)*** It’s as easy as 1,2,3
- Contact support using the Contact Page or link in footer.
- We will email you a pre-paid return shipping label
- Re-package and ship your return using the label supplied. That's all you have to do!
INTERNATIONAL RETURNS/EXCHANGES**** (Outside of the United States only) ***
Unfortunately, on international orders, we are unable to provide a pre-paid return label. As a result, we ask that you cover the cost of the return shipping BUT, we will refund the full cost of the returned merch and, if the error was caused by DreamBranding, the shipping costs from your original order. Contact support using the Contact Page or link in footer.
